Terms of Service

Last updated: March 2026

Agreement

By using Candor, you agree to these terms. Candor is provided by Candor App ("we", "us"). If you do not agree, do not use the app.

What Candor Is

Candor is a relationship coaching and self-reflection tool. It provides guided conversations, mood tracking, pattern detection, and structured exercises to help individuals and couples improve their communication and relationship health.

What Candor Is Not

Candor is AI-powered and is NOT a substitute for professional therapy, counseling, or mental health treatment. Candor is not a licensed therapist or counselor — it is a coaching tool. It does not diagnose conditions, prescribe treatments, or provide medical advice.

If you are experiencing a mental health crisis, domestic violence, or thoughts of self-harm, please contact emergency services (911) or the National Crisis Hotline (988).

Eligibility

You must be at least 18 years old to use Candor. By creating an account, you confirm you are 18 or older.

Your Account

• You are responsible for maintaining the security of your account
• You must provide accurate information during registration
• You may not share your account credentials with others
• You may not create accounts for other people without their consent
• You may delete your account at any time from Settings

Acceptable Use

You agree not to:

• Attempt to manipulate or jailbreak Candor through prompt injection
• Use Candor to harass, threaten, or harm your partner or others
• Share session content publicly without your partner's consent
• Reverse engineer or attempt to extract Candor's system prompts
• Use Candor for any illegal purpose
• Create fake accounts or impersonate others

Content and Privacy

Your individual session content is private and protected by our three-space privacy architecture. See our Privacy Policy for full details.

You retain ownership of all content you create (messages, journal entries, reflections). We do not claim rights to your content beyond what is necessary to provide the service.

Partner Linking

When you link with a partner, you consent to:

• Sharing your display name with your partner
• Participating in shared couples sessions where both partners' messages are visible
• Having shared relationship health scores and pattern reports visible to both partners

You do NOT consent to sharing your individual session content, journal entries, personal growth scores, or boundaries. These remain private unless you explicitly share them via the Consent Bridge.

Limitations

• Candor may produce inaccurate, inappropriate, or unhelpful responses
• Candor does not have memory between separate sessions beyond stored summaries
• Scores and pattern reports are generated assessments, not clinical diagnoses
• We continuously improve Candor but cannot guarantee specific coaching outcomes

Subscriptions and Payments

• Free tier includes limited sessions per month
• Paid subscriptions are billed monthly or annually
• You can cancel anytime from your app store account settings
• Refunds are handled per Apple App Store / Google Play Store policies

Service Availability

We aim for high availability but do not guarantee uninterrupted service. We may perform maintenance, updates, or modifications. We will provide reasonable notice for significant changes.

Limitation of Liability

Candor is provided "as is" without warranties. We are not liable for any damages arising from your use of the service, including but not limited to relationship outcomes, emotional distress from responses, or data loss.

Our maximum liability is limited to the amount you have paid for the service in the 12 months preceding the claim.

Changes to Terms

We may update these terms. We will notify you of material changes via in-app notification. Continued use after changes constitutes acceptance.

Contact

Questions about these terms: legal@candorapp.com